Public institutions shall provide information to applicant as follows:
1. To provide information to the applicant within15 (fifteen) working days, starting from the date of receivingan official response from the applicant, mentioning his/her agreement on service fees, as specified in Article 13 of this Law;
2. In the event that the provision of information cannot be done within the duration as described inthe above item 1, public institutions may continue such delay for a period of no longer than 40 (forty) working days, by giving the reasons in writing of such delay back to the applicant.